WiFi support / Site owner FAQs

Contacting your Virgin WiFi account manager.

I'd like to talk to my account manager. How do I get in contact with them?

Reporting issues with services

The kiosk or printer at my site is not functioning correctly. How do I report it?

I have reported an issue. Will an engineer be dispatched?

The WiFi at my site is not functioning correctly. How do I report it?

Upgrading my service

Is it possible to sell WiFi vouchers at my location?

I'd like to talk to someone about upgrading my service. How do I do this?

Can I get the speed of my WiFi service increased?